​

Telephone Accessibility 

Our team is available by phone during business hours to assist with scheduling, general questions, and non-urgent clinical concerns. You may reach us by calling our main line at 410-246-4768, extension 12106. 

• Live calls will be answered when possible; otherwise, please leave a message with your full name and reason for the call. We aim to return all messages within 24 business hours. 

• Medical or clinical questions will be directed to the appropriate provider or registered nurse for follow-up. 

• For urgent or emergency medical concerns, please call 911 or go to your nearest emergency room. Our clinic is not an emergency facility. 

  

Social Media and Telecommunication 

To protect client privacy and maintain professional boundaries, our staff do not accept friend or contact requests from clients on personal social media accounts (e.g., Facebook, Instagram, LinkedIn). 

You are welcome to follow our official clinic pages for wellness updates, promotions, and general education. However, we do not use social media to communicate about your care, appointments, or medical questions. 

For all client communication, please use: 

• Our main phone line 

• Client portal messaging system 

  

Electronic Communication 

If you prefer to communicate via email or our client portal for scheduling, cancellations, or general inquiries, we are happy to accommodate. While we strive to respond promptly, immediate replies cannot be guaranteed. Please do not use these communication methods for urgent matters or medical emergencies. 

Use of electronic communication methods including but not limited to phone calls, email, text messaging, or online portals is considered telehealth under applicable regulations. Telehealth broadly refers to the use of technology to deliver health and wellness services remotely. If you and your provider choose to use telehealth for some or all of your sessions, please understand that: 

• You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. 

• All existing confidentiality protections are equally applicable.  

• Dissemination of any of your identifiable images or information from the virtual sessions to researchers or other entities shall not occur without your consent. 

• There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to increased convenience, reduced travel time, flexible scheduling, improved access to wellness consultations, and the ability to maintain continuity of care when in-person visits aren’t possible. 

• While we strive to provide high-quality care during virtual sessions, please understand that telehealth has some limitations. Certain physical assessments, visual cues, or in-person evaluations may not be possible during a remote session. In-person visits allow providers to complete physical assessments, observe certain health indicators, and ensure safe administration of treatments. While virtual consultations are available for convenience, your provider may recommend in-person follow-up based on your needs. 

• By engaging in telehealth services with us, you are agreeing not to record any therapeutic content without our express written and verbal consent. There may be times we ask to record sessions, and this will be strictly for training and supervision purposes. There will be a separate authorization you will be asked to sign in these events. This authorization does NOT give you the right to record any therapeutic sessions.  

Minors 

• NPOC Wellness and Hydration Clinic provides services to adult clients aged 18 and older. We do not offer hydration or vitamin infusion services to minors. 

Package Terms 

• For clients who purchase packages, all memberships require a 6-month minimum commitment, with billing set to monthly autopay for the duration of the term. All services must be used within each monthly billing cycle and do not carry over. We encourage clients to review these terms carefully to ensure full understanding of their commitments. Please contact our office with any questions or concerns regarding session purchases or package agreements.