A cancelled appointment affects three people: you, your provider or registered nurse, and another client who could have used your time slot. Sessions are scheduled in advance, and your appointment is time reserved exclusively for you.
 

48-Hour Notice

You may cancel or reschedule an appointment at no charge by providing at least 48 hours' notice. Cancellations made with less than 48 hours' notice, including no-shows, will be charged the deposit for the scheduled treatment.
 

Mobile Appointments

For mobile appointments, a final confirmation is required at least 2 hours before your scheduled time. This confirmation gives our team adequate time to travel to your location. Failure to confirm will result in automatic cancellation and a deposit charge, with no refunds or credits issued.
 

Late Arrivals

If you arrive more than 15 minutes late, the session will be considered a missed appointment and your deposit will not be refunded.
 

A Note on This Policy

This cancellation policy is not a penalty or a punishment. Its only purpose is to protect the time reserved for you and for other clients who are waiting for an appointment. If you ever do miss an appointment, we don't want you to feel penalized — the policy is applied equally and consistently to everyone.
 

Refunds

Due to the nature of our services and products, we do not issue refunds for completed services or products sold, under any circumstances.